Solution 01 · Presence & Acquisition

"We do good work, but we rely on someone recommending us."

Get found. Build trust. Make it easy to get in touch.

For service businesses already trading, already with clients, and with no way to grow beyond word of mouth. We work on how work comes in: what happens between someone looking for you and deciding to get in touch.

Signals

What this problem looks like from outside.

If three or more of these land, this is your door. Nearly all of them are visible without you giving us any access — which is exactly why they can be checked before we ever speak.

What you are buying

You are not buying a website.

You are buying an end to depending on someone recommending you.

You're buying a business a stranger can find, take seriously and get in touch with, without having to speak to you first. You're buying the ability to say "look us up" instead of "I'll send you my Instagram".

A site is usually part of that. But it is the means, not the thing you are buying — which is why the work does not always start there.

How it works

Four stages, in this order.

It is not a package with fixed deliverables. It is an order of work: each stage decides what the next one needs.

01 · Look

How people find you today

We search for you the way a client would: your name, your service in your area, your Google profile, your site on a phone, and every way there is to contact you. No access needed, nothing asked of you.

02 · Presence

Something yours and credible

A clear presence that can be found and that holds up your credibility, with the message and content structure settled before the design.

03 · Conversion

A path that holds

At least one way to reach you that does not fall over: form, phone, message or quote request, with the notification sorted so nobody is left without an answer.

04 · Measurement

A written baseline

That path is left instrumented, with a first measurement written down, dated, with the method used. The point is simple: a number exists that did not exist before.

If your site already does its job, we do not rebuild it. When the presence you have already works, the work goes into the contact path and into being able to measure it, and the proposal says so explicitly. Rebuilding something that works only makes the project more expensive.

By the end

What should have changed.

This is what we review at handover. No percentages promised: we do not yet have measured business results and we would rather say so.

Can be added

Only if the review calls for it.

None of these come bundled by habit. Each is triggered by a specific reason, quoted separately, and can be dropped without the project stopping making sense.

For bookings and payments, the usual answer is to integrate or configure a tool that already exists. Building a custom engine is a different project at a different price, and we say so before starting rather than halfway through.

Not included

What we do not do.

Out of scope, always

Paid advertising and campaign management · social media management · ongoing content production · photography and video · logo redesign unless contracted as a module · online shops · mobile apps · and guaranteed search rankings, which nobody can honestly promise.

Evidence

What is already live.

No result figures: we have not measured any yet and we are not going to invent them. What you can do is go in and walk through it.

Client

Go Vista Projects

Before: a WordPress site that did not represent the work. After: their own site published, with project pages and a contact path that reaches the right person.

govista.com.au
Client

Perrito Zen Grooming & SPA

Before: every booking taken by message, by hand, one at a time. After: their own site with an online booking, payment and confirmation flow running in production.

perritozen.cl
Our own house

What we practise right here

This site is being instrumented on the same basis we would apply to a presence project. If the detail of what we measure and what we do not interests you, it is a good question for the conversation.

See all the work

Let's start by looking at how people find you today.

Thirty minutes, no charge. If it turns out your problem is not presence, we will tell you — and probably save you a project.

Let's talk about your business
30 minutes · no charge You pick the time at the end

And if the problem is not that people cannot find you, but that the work already coming in runs on memory? That is the other door: Operations & Control.